Privacy Policy

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Privacy Policy

Last Updated: 15th May 2025

Alia ICT [Electronic Company for High Technology] is committed to protecting your privacy and ensuring your personal data is handled responsibly and in accordance with applicable laws, including the Saudi Personal Data Protection Law (PDPL).

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data when you use our website, products, or services.

1. Scope

This Privacy Policy applies to all individuals who interact with us, including clients, service providers, website visitors, and others whose personal data we process in the course of operating our IT services in the Kingdom of Saudi Arabia.

2. Information We Collect

2.1 Personal Information
  • Full name
  • National ID or Iqama number (if required for contractual or legal purposes)
  • Email address
  • Phone number
  • Job title and company name
  • Billing or payment information
2.2 Technical Information
  • IP address
  • Device type and browser
  • Location (where permitted)
  • Website usage statistics (e.g., page visits, time spent)

3. How We Use Your Information

  • To provide and manage our IT services and solutions
  • To respond to inquiries and provide customer support
  • To manage billing, payments, and contracts
  • To comply with Saudi laws and regulations
  • To analyze system performance and improve our services
  • For marketing (with your explicit consent where required)

4. Legal Basis for Processing

Under the PDPL, we only process personal data when there is a legal basis, including:

  • Your explicit consent
  • Fulfilling contractual obligations
  • Compliance with legal requirements
  • Legitimate business interests that do not override your rights

5. Data Sharing and Disclosure

  • Authorized government authorities (as required by Saudi law)
  • Third-party service providers under confidentiality agreements
  • Affiliates or subsidiaries (if applicable)
  • Legal advisors, auditors, or consultants
  • Any third party with your prior consent

We do not sell your personal data.

6. International Data Transfers

If we transfer your personal data outside the Kingdom of Saudi Arabia, it will be in compliance with SDAIA’s cross-border transfer rules, and we will ensure that adequate protection measures are in place, such as contractual clauses or regulatory approvals.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by Saudi laws (e.g., tax, contract, or labor regulations).

8. Data Security

We implement robust administrative, technical, and physical safeguards to protect personal data from unauthorized access, disclosure, or misuse. These include encryption, access controls, and secure storage systems.

9. Your Rights Under PDPL

  • Access your personal data
  • Correct or update inaccuracies
  • Withdraw consent (where processing is based on consent)
  • Request deletion of your data, subject to legal exceptions
  • File a complaint with SDAIA if you believe your data rights have been violated

To exercise these rights, please contact us using the information below.

10. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, track performance, and improve our services. You can control cookie preferences through your browser settings.

11. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect data from minors without the consent of a legal guardian.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our practices. The updated version will be posted on our website with a new effective date.


Contact Us

If you have any questions regarding these Terms and Conditions, you can reach us through: